Part-time Customer Service Advisor – Bristol
Job title: Part-time Customer Service Advisor – Night Shifts
Location: Bristol
Contract: Permanent
Salary: £10,500 per annum +20% anti social hours pay (based on 20 hours per week) + 1/4 bonus
Working hours: 2 nights a week, 9 pm – 7 am
Sorry, we are no longer recruiting for this position.
Check out our careers page for our latest vacancies.
About the opportunity
We currently have an exciting opportunity for a Customer Service Advisor to join our team in Bristol! Working as part of the Operations team, the Customer Service Advisor acts as a liaison between our clients and workers, by coordinating the placement of our workers into our client’s shifts, whilst supporting the growth of our client and nurse database. The Customer Service Advisor also responds to queries from clients and workers in relation to all aspects of our business.
What you will be doing
- Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
- Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
- Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
- Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.
- Promote our online ordering and booking platform to clients and workers.
- Liaise with all internal departments regarding any additional queries.
- Ensure professional, informative and positive relationships are created and maintained at all times.
- Demonstrate extensive overall company knowledge.
We believe to be successful within this role, you will need to have
- Excellent verbal and written communication skills
- Excellent IT skills
- Ability to plan and organise workload effectively
- Previous customer service experience
- Call centre experience is desirable
What we can offer you
In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.
Our commitment to employee development through training has resulted in a World Class personalised progression pathway with Learning and Development courses to choose from in order to enhance your skills. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.
About us
Thornbury Nursing Services specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 35 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.
Sorry, we are no longer recruiting for this position.
Check out our careers page for our latest vacancies.