IT Service Desk Engineer – Bristol, England

Job title: IT Service Desk Engineer
Location: Bristol
Contract: Full time
Salary: Competitive + excellent company benefits
Working hours: Monday – Friday


Sorry, we are no longer recruiting for this position.

Check out our careers page for our latest vacancies.

About the opportunity

An exciting opportunity has arisen within our IT department as an IT Service Desk Engineer based at our Bristol office. This person will take responsibility for IT incidents, requests, problems and proactively seek resolutions for customers, keeping them always informed of progress. This role will see you support both internal and external customers.

What you will be doing

  • Provide the customer interface to the IT Service Desk via face-to-face, telephone and electronic communications whilst working to ITIL best practices.
  • Logging of Service Desk calls, ensuring all the fields are completed, assigning the correct priority status to the call.
  • Take responsibility for faults and work requests. Proactively seek resolutions for customers; keep customers informed of progress; deal with problems and complaints in a professional, calm manner.
  • Provide technical support on all IT related matters aiming at resolving the majority of incidents at the first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.
  • Ensure the company IT audit system is kept updated when hardware and software changes are made.

We believe to be successful within this role, you will need to have

  • Microsoft Office 365 experience
  • Excellent customer service skills
  • Ideally experience within a similar position
  • Good IT technical knowledge

What we can offer you

In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.
When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.

About us

Thornbury Nursing Services specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extremely short notice. With over 35 years experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.


Sorry, we are no longer recruiting for this position.

Check out our careers page for our latest vacancies.