I’m also responsible for the Complaints and Incidents team. I’ve been here since 1990, and before that was a staff nurse in Bristol’s Oncology Centre.
I’ve been involved in many aspects of the company, starting as a placement coordinator, and moving into database management and then compliance. That’s where my expertise lies. My team help our agency workers maintain their compliance, which in turn enables us to provide our clients with outstanding healthcare workers.
The Complaints and Incidents team support workers and clients through any complaint or incident process.
Over the years I’ve seen the company grow from a small family-run business into one of the leading agencies in the country. People have been at the heart of the business from the beginning, and they still are.
I can honestly say it’s always been the people I work with that have made coming to work a pleasure. We make a great team. Over the years I have also been lucky enough to meet and provide support to the hundreds of highly experienced and dedicated healthcare professionals who have joined our agency.
I think that’s best summed up by what one of our nurses said about us the other day… “Have been with them for 10 years and find them highly professional in their dealings with both staff and clients. Offer an incomparable 24/7 service and are always there to support you in both your work and training needs.”- Mara
Be a good listener.