Pamela Selfe

I’m Pam Selfe and I’m the Compliance Manager for Thornbury.

I’m also responsible for the Complaints and Incidents team. I’ve been here since 1990, and before that was a staff nurse in Bristol’s Oncology Centre.

I’ve been involved in many aspects of the company, starting as a placement coordinator, and moving into database management and then compliance. That’s where my expertise lies. My team help our agency workers maintain their compliance, which in turn enables us to provide our clients with outstanding healthcare workers.

The Complaints and Incidents team support workers and clients through any complaint or incident process.

Over the years I’ve seen the company grow from a small family-run business into one of the leading agencies in the country. People have been at the heart of the business from the beginning, and they still are.