Neuven Audit Solutions
Our audit result: 100%
“There were no recommendations to make to enhance Thornbury Nursing’s service or quality”
Neuven Audit Solutions
Quality of services
The quality of our services has been recognised by Neuven Audit Solutions, an independent auditor specialising in temporary staffing agencies.
During our most recent audit in 2024, we achieved a perfect score of 100% and were awarded the prestigious ‘Diamond badge’.
This is a testament to our dedication to providing high-quality care to patients and clients across England and Wales. You can rely on us to deliver the highest quality of service.
What our audit involved
The rigorous audit process meticulously evaluated every aspect of our operations. The audit criteria was broken down into 6 sections: Recruitment, Training and Compliance, Deployment, Payroll, Operations Team Staffing, and Complaints and Incidents.
2,474 individual checks were undertaken, including a review of 50 candidate files, which were selected at random by Neuven.
What Neuven said about us
“Neuven Consult has been proudly providing independent audit services to Thornbury Nursing Services since 2013. Over this time, and in collaboration with Thornbury Nursing, the audit criteria has continuously evolved to ensure compliance with new legislation, meet client demands, and drive continuous improvement.
Since 2013, we have conducted numerous independent audits for Thornbury Nursing, with bespoke and ever-evolving audit criteria designed to ensure the business consistently meets the needs of clients and patients while adhering to all current legislation and regulations.
Thornbury Nursing continues to demonstrate its unwavering commitment to providing highly skilled, expert, and compliant candidates to a wide range of clients, including the NHS, private organisations, ICBs, and local authorities. This commitment is underpinned by comprehensive internal staff training, robust policies, and meticulous processes that ensure all safeguarding and employment checks are thoroughly completed for candidates before deployment.
In November 2024, Thornbury Nursing once again achieved an outstanding Diamond Audit result of 100%, reaffirming its dedication to delivering safe, fully vetted, and compliant agency workers to its clients.
The audit revealed no recommendations for enhancing the quality of Thornbury Nursing’s services, further underscoring their excellence and ongoing focus on delivering the highest standards of care and compliance.”
Our COO’s response
“Thornbury adheres to the highest standards of recruitment, compliance, and placement, working above regulatory and framework standards and market guidelines. We are enthusiastic to evidence our ongoing compliance, and welcome audits from clients at any time, including unannounced audits.
Throughout the course of the 2024 audit, as with previous audits, Thornbury Nursing demonstrated their continued commitment to providing highly skilled, expert, and compliant candidates to our various clients (including NHS and private organisations, as well as ICBs and local authorities). Our internal staff training programme, as well as robust, all-inclusive policies, processes, and practices, ensure sufficient safeguarding and employment checks are completed on all candidates prior to deployment and throughout their time with Thornbury Nursing.
In order to evidence our adherence, we engage with Neuven Audit Solutions. Neuven offer clients a wide range of auditing options, from client-led checks and framework compliance to supplier-led checking and preparation audits. All of Neuven’s audits are carried out in a neutral manner and to the highest possible standard, working within a variety of industry sectors.
We are delighted to share our score of 100%, achieved over 2,474 checks, across 50 candidate files, encompassing all elements of our process.”
Sara James
Chief Operating Officer