Neuven Audit Solutions
Our audit result: 100%
“There were no recommendations to make to enhance Thornbury Nursing’s service or quality”
Neuven Audit Solutions
Quality of services
The quality of our services has been recognised by Neuven Audit Solutions, an independent auditor specialising in temporary staffing agencies.
During our most recent audit in 2023, we achieved a perfect score of 100% and were awarded the prestigious ‘Diamond badge’.
This is a testament to our dedication to providing high-quality care to patients and clients across England and Wales. You can rely on us to deliver the highest quality of service.
What our audit involved
The rigorous audit process meticulously evaluated every aspect of our operations. The audit criteria was broken down into 6 sections: Recruitment, Training and Compliance, Deployment, Payroll, Operations Team Staffing, and Complaints and Incidents.
2,890 individual checks were undertaken, including a review of 50 candidate files, which were selected at random by Neuven.
What Neuven said about us
“Neuven Solutions have been providing their independent auditing services to Thornbury Nursing since 2013 and, in agreement with Thornbury Nursing, have seen the audit criteria evolve over this period to ensure continuous improvement and to meet new legislation and client demands.
We have conducted many independent audits at Thornbury Nursing since 2013, the Thornbury bespoke audit criteria. are ever-evolving to ensure that the business meets the needs of the patient/service user – as well as ensuring that all current legislation and regulations are met throughout the business.
Thornbury Nursing was able to demonstrate their continued commitment to providing highly skilled, expert, and compliant candidates to their various clients (including NHS and private organisations as well as CCGs and local authorities). The internal staff training, as well as robust, all-inclusive policies, processes & practices, ensures that sufficient safeguarding and employment checks are completed on all candidates prior to their deployment.
In November 2023, Thornbury Nursing achieved another excellent Diamond audit result of 100%, again confirming their ongoing commitment to provide fully vetted, safe, and compliant agency workers to their clients.
There were no recommendations to make to enhance Thornbury Nursing’s service of quality.”
Our COO’s response
“Thornbury adheres to the highest standards of recruitment, compliance, and placement, working above regulatory and framework standards and market guidelines. We are enthusiastic to evidence our compliance and welcome audits from clients at any time, including unannounced audits.
Throughout the course of the 2023 audit, as with previous audits, Thornbury Nursing demonstrated their continued commitment to providing highly skilled, expert, and compliant candidates to our various clients (including NHS and private organisations, as well as CCGs, local authorities and clients at home in the community). Our internal staﬀ training programme, as well as robust, all-inclusive policies, processes, and practices, ensure sufficient safeguarding and employment checks are completed on all candidates prior to their deployment.
In order to evidence our adherence, we engage with Neuven Audit Solutions. Neuven offer clients a wide range of auditing options, from client-led checks and framework compliance to supplier-led checking and preparation audits. All of Neuven’s audits are carried out in a neutral manner and to the highest possible standard, working within a variety of industry sectors.
We are delighted to share our score of 100%, achieved over 2,890 checks, across 50 candidate files, encompassing all elements of our process.”
Chief Operating Officer