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What are the four CQC ratings?
- Outstanding: The highest rating achievable. In this case, the service is performing exceptionally well.
- Good: Most services receive this rating, meaning they perform well and meet the CQC’s expectations.
- Requires improvement: The service is not performing as expected. With this score, the CQC will give recommendations on how to improve.
- Inadequate: The service performs poorly and the CQC will take action against the person or organisation running it.
New CQC scoring system
- 1 = significant shortfalls
- 2 = some shortfalls
- 3 = good standard
- 4 = exceptional standard
Five key questions
- Safe – Are they safe?
- Effective – Are they effective?
- Caring – Are they caring?
- Responsive- Are they responsive to people’s needs?
- Well-led – Are they well-led?
- Inadequate: 25 to 38%
- Requires improvement: 39 to 62%
- Good: 63 to 87%
- Outstanding: over 87%
Quality statements
Gathering evidence
- On-site evidence including observing how staff interact with people, speaking to people using the service, and observing the equipment and premises
- Feedback collected through local and national programmes including the CQC’s National Customer Service Centre, NHS Patient Survey Programme, and Healthwatch
- Care and health provider data including reviews of clinical record
- Information from national bodies including prescribing datasets, waiting times, and NHS staff surveys
More transparency with the new CQC rating and scoring system
Learn more about the CQC rating scale and scores in our webinars
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