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Clients rely on Thornbury Nursing to support them when no one else can

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I recently had to stay in Southmead hospital after very difficult and major surgery. I was in a lot of pain, feeling lost and down, but I was tended to by a Thornbury nurse. Her treatment of me has left me with an absolute definite quest to express my gratitude. She was absolutely the most professional caring person I was lucky enough to be treated by. She cared and looked after me to such a level that she is an absolute credit to your company. Please pass on my heartfelt gratitude and thanks.


I am writing to you regarding one of your nurses I had the delight of working with the other day. Like many trusts we have extra capacity open and your nurse was placed in our Endoscopy capacity. Myself and the Matrons arrived to help get the patients sorted and to discharge lounge. Her demeanour and manner with patients and staff alike was excellent. She is highly skilled and just blended into the team so well. She is a credit to your agency.

Divisional Director of Nursing

My client has sadly had some really bad experiences with previous care agencies. The client’s Mum and I have had a lot of conversations about why the care in the past hasn’t been right, why it hasn’t worked and what people are doing wrong, but our conversations now are far more positive. We are really thrilled that this has worked and how Thornbury have made this happen. My client was very nervous and anxious about the whole process and wasn’t sure she wanted care ever again but both members of staff who have been supporting her are good, especially Jane, who my client absolutely loves. She’s turned it around for her and that is massive as far as I’m concerned. The fact that you’ve managed to provide carers who my client responds well to is brilliant. My client has finally had a positive care experience and that’s because of Thornbury Nursing!

Case Manager

Over the last few months we have had Thornbury nurse David working on our ward. He is extremely professional, knowledgeable, skilled and conscientious. In the 20 years that I have been in the nursing profession I have never come across anyone quite like him. He has been an asset to my team and often has taken charge of the ward because of his experience and knowledge. He is very supportive and has been teaching and guiding some student nurses as well as newly qualified nurses. I work alongside David myself so know that I can trust him and rely on him to do his job, which he does brilliantly and often goes over and above the call of duty. I can’t praise him enough for his dedication and professionalism and its staff like him that make Nursing worthwhile, he has made a huge difference to my ward, my team and my patients.

Senior Sister