Customer Service Advisor – Mental Health Team – Bristol
Sorry, we are no longer recruiting for this position.
Check out our careers page for our latest vacancies.
About the opportunity
We currently have an opportunity within the TNS Mental Health Team for a customer service advisor to join our team in Bristol. Working alongside a specialist mental health consultant, you’ll be placing RMNs and healthcare support workers into shifts and dealing with specialist client queries. Working as part of a small team alongside operations, you will act as a liaison between our NHS and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database. As a customer service advisor, you will also respond to queries from clients and workers in relation to all aspects of the Business Unit.
What you will be doing
- Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
- Update the CRM (Bullhorn) with accurate client information.
- Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skill set matches the shift requirements.
- Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
- Meet call & productivity targets set.
- Make outbound calls to clients to establish their staffing needs.
- Promote our online ordering and booking platform to clients and workers.
- Liaise with all internal departments regarding any additional queries.
- Ensure professional, informative and positive relationships are always created and maintained.
- Demonstrate extensive overall company knowledge.
We believe to be successful within this role, you will need to have
- Exceptional customer service skills
- Excellent communication skills
- The ability to be proactive, to multitask, prioritise, work well under pressure and to strict deadlines
- Ability to self-motivate and manage time effectively when lone working
- A positive and engaging manner with the ability to solve problems effectively
- A proven track record of overachieving KPIs
- Good team working skills and the ability to work under minimal supervision
What we can offer you
About us
Sorry, we are no longer recruiting for this position.
Check out our careers page for our latest vacancies.